This dealership uses "Bait and Switch"
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Written by Guest
November 1st, 2009
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This dealership uses "Bait and Switch" tactics.
Was provided an "No haggle internet price" via email from Bob Daniel (Internet Sales).
Upon arriving at the dealership Bob Daniel handed me off to Evan Medsker (Sales & Leasing Consultant).
During negotiations Jeff Deters (Sales Manager) offered a trade in value of 2/3 the price of Kelly Blue Book "Fair" Trade in value.
When I was ready to leave the dealership, Jeff stated that he could give an additional $500 on the trade in and wanted to know what it would take to make the deal. I told him that I would have to talk with my wife and would be in the next day.
The next morning I arrived at the dealership, picked the model of car that I wanted, and told them that they would have to do better on the trade in to get my business.
Evan Medsker "talked" with his sales manager and agreed to an additional $500 for the trade in.
I told them that they had a deal, shook Evan's hand and told him I could be in the next business day to sign the paperwork.
The sales manager (Jeff Deters) asked for me to sign the paperwork that day so the sale would be in the current month, I agreed to return in the afternoon.
That afternoon I received a call from Evan Medsker asking when I would be in, and he stated that all the paperwork was ready.
I went to the dealership shortly after receiving the call to find that the paperwork was not ready.
Evan Medsker offered to sell me a "protection plan", after I stated that I didn't see the need, he Evan stated that the cars do not come with any protection from rust, I still declined the "protection plan".
Evan left me sitting for a period of time after I did not agree to buy the "protection plan", when Evan returned, he stated that the price of the car would be an additional $750 for the car.
I got up, shook Evan's hand and said "Have a nice day".