Chicago North Side Toyota

Bad Service Department

Written by Guest June 18th, 2008

North Side Toyota...where can I start may be by saying that I will never set my foot there and I regret going in first place.
I took my car for repair, I had my check engine lamp On. I figure since it is Toyota the best place to take is to Toyota dealership..well NOT this one. The mechanics check my car and told me the price that I have to pay to get it fix, which was pretty expenssive because they charge very much for labor. A part that can be changed in 15 mins max, they needed an hour  and this costs $102. Any way they gave me the estimate told me once they change two parts my car won't have that problem. Even though it was extremelly expenssive I decided to go for it because I figure they were professionals. After spending about $500 I drove my car out of Toyota thinking that this is the end of the problems. I felt it was expenssive but at least it was done by someone that knows what he is doing. The check engine was off. 5 days after that the check engine came ON again. I was very unhappy to find out that therewere more parts to be change to fix the innitial problem that I had with the car. I got a call from their representative telling me that now I need to pay $700 more and the problem will be fixed- THE SAME PROBLEM .... As I started asking more questions why did they change the other two parts to begin with , if they were not causing the problem , the guy became very mean and was treating me like an idiot. Telling me that I don't know anything about cars and so on. WELL let me tell you what these idiots did... The first time they changed parts that were JUST fine....and were not causing the problem , whether it's because they don't know what they are doing or just decided to rip me off is just as bad. I personally think they rip me off. Theydidn't want to take resposibility for the mistake that they made, they didn't offer me any compensation or appology and they didn't stand behind the servicing that they preformed the first time. But wanted me to pay $700 more and believe them that everything will be fine. VERY RUDE. They could have changed half the parts in my car before they got the problem fixed - this is insane. If I was you I would think twice before taking my car there...I know I won't ever again!! !!
I wish I could give them minus 10 stars.