three ring circus without a ringmaster
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Written by Guest
July 6th, 2008
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Balise Toyota in West Springfield is a joke. I have been having a horrendous experience with them ("been having" because this nightmare, unfortunately, is not over yet). I compare it to a three ring circus without a ringmaster because it is chaotic and no one seems to ever consult anyone else in the place. Plus they might as wel just not have managers. They dont accomplish anything, anyways. The day I actually decided to buy the car (a used 04 camry) things went smoothly. I was given a rental car (Yaris...) until my car insurance went through. Well after I got the insurance the problems started. Problem #1: After the insurance company confirmed for Balise I had insurance I was told by one of the managers to come get my car. I am currently living about 50 mins away, in CT, mind you so it is not as though it is easy for me to pop by. So I drove up, expecting to get my car. I was 10 mins away when I received a call from a sheepish manager telling me that they had not yet received the title to the car in the mail. ok, so I drive the sweet yaris around for a few more days. not too big a deal. Problem #2: I attempt to reach Balise concerning a question about my warrenty because my handle seems to have broken. 5 hours, too many calls and messages to count later I finally receive a call back and I congratulate the manager by telling him most of his staff in incompetent and he should consider hiring a completely new one. he seems confused. Problem #3: I bring my car in to have the handle looked at (and a part of the tinting on the windows that was starting to peel). Service Personelle: "Where did you buy this car?" Me: "Um.. here. why?" Service Personelle: "Your tinting is illigal..." Me: "I see." THEY SOLD ME A CAR WITH ILLIGAL TINTING... after I specifically asked the day I signed the papers if they were legal and was assured that of course they were. after a minor hissy fit (really I am not that hard to please, but this was ridiculous) I left with a 09 camry rental. Problem #3: I drove the rental car for two days while my car was having its illigal tinting taken off and being retinted (within the legal limit) Drove up to MA today from CT (after taking uncecessary trips to be sure that the tank would be on E upon return..dont worry I made sure I would not be paying for the gas) to get my car... but it is somewhat difficult to drive a car when the managers seem to have lost the keys. after assuring me that there was no problem (the panic on their face said otherwise) the manager and sales associate (who looked precariously close to soiling his pants) finally told me that the problem was and spent about half an hour in luckless persuit. In the interim I decided to go check out my car. Poor choice in my already fragil state because I learned that the tinting looked as though it had been applied by a intoxicated third grader. After pointing this out to the manager he became strangely quiet and then admitted it did look rather "sh*tty". after agreeing to fix a minor discoloration on my car`s paint job for free, wash and tank up the car (after having the tinting redone of course) he said he would have the car driven down to me in CT when it was ready (and they found the keys I suppose) I am not sure how I feel about this since they might hire a talented animal (dog or ferret perhaps) to drive the car down... plus I want to make sure the tinting doesnt come with complementary bubbles like the first time. To sum it up: if the thought of buying your car from an elementary school drop out makes you uneasy then I suggest you do not bother with Balise Toyota and bring your business elsewhere