Park Cities Dodge

Accurate service review

Written by Guest February 5th, 2009

After a complete theft of the interior of my vehicle I decided to use this dealerships repair department to restore everything back to its original condition. I found out later that there is very little actual repair done at this location. Every repair that was done was done offsite and even then it was not done right. My contact (Tom) gave me the run around for about two weeks. I had to go back about three times for different issues after it had been "fixed". The first time the alarm had been configured wrong so when I requested they remove it they did but still charged me for the installation and the parts. The second time as soon as I left I noticed that my sun visors were gone. The last time I went in because the stereo that was replaced (supposedly a re-manufactured unit) was not operating properly (CD’s would not eject) and was told there was nothing else they could do. I finally got tired of going back and 7000 dollars later I was not happy at all with their service. I finally replaced the stereo and to my surprise found a Junkyard stereo in the dash. Wouldn't you know it they won’t replace or fix that? As a whole this experience has left me with a very beware attitude towards this dealership and I would not recommend going to such a shady place no matter what it is you need. I can only hope my review will serve as a guide as to the level of experience people should expect from this place. As in all places there is bound to be someone there who actually cares about more than just the bottom line but as a whole I give this location a big thumbs down.